As a Quality Assurance Coordinator, you will play a vital role in maintaining and enhancing our service quality. Your responsibilities will include:
- Monitoring and evaluating calls to ensure adherence to quality standards.
- Providing constructive feedback and coaching to Call Center Representatives.
- Analyzing data to identify trends and areas for improvement.
- Collaborating with the training team to implement ongoing training programs.
Requirements:
- Previous experience in quality assurance within a call center environment.
- Strong analytical and attention-to-detail skills.
- Excellent coaching and feedback delivery abilities.
Elevate Service Quality – Apply Today!
Join us in creating exceptional customer experiences. Apply now and become a valuable member of the Top Level Communications call center team! If you’re passionate about delivering outstanding service and growing your career, we want to hear from you.