As a Team Lead, you will be responsible for leading and motivating a team of Call Center Representatives. Your duties will include:
- Managing team performance and ensuring key performance indicators (KPIs) are met.
- Conducting regular team meetings and coaching sessions.
- Handling escalated customer issues and providing guidance to team members.
- Collaborating with other departments to drive continuous improvement.
Requirements:
- Proven leadership experience in a call center setting.
- Strong organizational and people management skills.
- Ability to drive results and foster a positive team culture.
Lead with Impact – Apply Now!
Join us in creating exceptional customer experiences. Apply now and become a valuable member of the Top Level Communications call center team! If you’re passionate about delivering outstanding service and growing your career, we want to hear from you.